Once your equipment has been approved by the NDIS or through you’re My Aged Care Home Care provider, our delivery and installation team will help to make this a stress-free experience.

If you have Carers or support workers, we work with all your support workers to prepare for the installation. First, we’ll reach out to you to set a delivery date for your equipment. On the day of the delivery, you can expect a call about 1 hour before our team arrives to let you know they are on their way.

Klae and Luke will organise things on arrival and ask about the placement of the new equipment. Then, they will bring the chair or bed into your home, unwrap it, and remove all the packaging. Once set up, they will help you familiarise yourself with the equipment and its controls. Finally, when you are satisfied that everything is as it should be, we will give you a folder including copies of your order, with serial numbers recorded.

We can assist with moving your old bed to another room or garage storage, but please let us know before our arrival so we can allow time.